The International Standards specify requirements for quality management systems where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements and aim to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.
The ISO 9001 certification defines good management practices and aims at providing a global standard that spells out quality and trust. A Quality management system can be used by a company in any industry. Since the standard is neither industry- nor product-specific, it may be used by any organization that provides a product or service.
The ISO 9001 standard enable company to develop a Quality Management System (QMS) to meet customer quality requirements while progressively improving operational processes. It provides company with a set of principles that ensure a common-sense approach to the management of your business activities to consistently achieve customer satisfaction.
The Benefits of implementing ISO 9001:
- Achieve Company policy and goals
- Win Customer Confidence
- Increase Customer Satisfaction
- Continually improve overall performance
- Proactive and systematic adjustment to changing market conditions
- Employee Satisfaction
- Performance enhancement
- Transparency and effectiveness of internal company processes
- Error avoidance instead of error correction
- Time and cost savings
ISO Certification Process:
The certification process is multi step process including:
- Application for Certification from Client
- Establish Contract for ISO audit services
- Pre-Audit (Optional) - Client interested in obtaining a certificate of registration under the QMS scheme shall have established a documented quality system in accordance with the requirements of the current version of the ISO 9001 standard and the applicable product standards.
ISO lead auditor reviews the submitted documentation against the requirements of ISO 9001 standard and prepares a report detailing its finding. The deficiencies, if any, will have to be corrected prior to assessment since this documentation will form a part of the assessment criteria during the assessment.
- Stage 1 Audit - Stage 1 audit is done by a certified ISO lead auditor and shall include - Review of quality manual/procedures, supporting documentation, evaluation of client's location, assessment of preparedness for stage 2 audit, collecting of information regarding the scope of the management system, statutory and regulatory aspects, legal aspects and risks and processes and locations, preparation of an audit plan for stage 2 audit, evaluation of internal audits and management review performed by the customer.
- Stage 2 - Stage 2 assessment is an on-site audit done by a certified ISO lead auditor which includes
- Evaluation of the implementation, including the effectiveness of the client's Quality Management System
- Evidence about conformity to all requirements of the applicable standard
- Performance monitoring and reviewing against key performance objectives and targets
- Conformance to regulatory and legal aspects relevant to the standard
- Operational control of the client's processes
- Internal auditing, management review and management responsibility, the competence of personnel, performance data, audit findings and conclusions
- Links between the normative requirements, policy, performance objectives and targets
- Issuance of Certificate on successful completion of certification audit
- Surveillance Audits (At least once a year)
- Re-certification audit (Every 3 years)
